FAQ - Frequently Asked Questions

General

 

At Uncover Lab, we make objects personal. We proudly call ourselves the first tattoo shop in the Netherlands for objects. In our shop in De Hallen, Amsterdam we laser engrave almost everything. This can be a product from our shop or an object you brought yourself. We also have a workshop (Uncover Mac) where we customize, as the only one in the world, the luminous apple behind the MacBook.

In principle, yes. However, there are a number of conditions that an object must meet. The object to be engraved must fit one of our laser machines and must be made of a material that reacts well with our lasers. Finally, the surface to be engraved should have little curvature so that a nice, sharp engraving is produced. We sometimes engrave balls, but then the engraving remains fairly small.

Forever, just like a tattoo :).  

Yes, we like this a lot! Besides the products we offer in our webshop, we have already engraved so many different objects that we have a good idea of the result. We experiment daily with new materials and shapes so we can always give you the best advice. Before you bring an object to have it engraved, we always advise you to ask about the possibilities in advance. mail, phone (+31 (0)20-2613413) or the chat function (below right).

Yes, we do! We engrave for companies, from local to multinational. Business engraving starts at 5 pieces but can run into the hundreds (maybe even thousands...). For large quantities we offer a reduced price and we will discuss how to get the best result. For more info and contact with Maarten (Head of Sales) we would like to refer you to this website. page.

We are together in a building within De Hallen with The Maker Store. 

The address is: 

Hannie Dankbaarpassage 39

1053 RT Amsterdam

 

The opening hours are:

Mon-Fri: 12.00 - 17.30 

Sat: 11.30 - 17.30 

Sun: 12.00 - 17.30 

Engraving is very fast, usually no more than a few seconds. With preparation and design time, it takes an average of 15 minutes.

If you want to have a design engraved there are two options: you can order online through our builder or you can visit us in the shop. When ordering online, the engraving costs are a bit lower than in the shop. Online you can have an item engraved from €12.50 (excl. the price of the product) and in the shop the engraving is from €15. The final price depends on the size of the engraving and the product.

We ship via PostNL. Small, flat products can fit through the mailbox (€4.75). If you order a larger product or want a tracking code it costs €6.95. It is of course also possible to pick up your package at a PostNL collection point (€6.95). We always try to get your package to you within 24 hours. If that is not possible, you will receive it the next day. 

Materials

 

It is possible as long as it does not contain PVC. Otherwise harmful substances are released. Plastic objects include AirPods, chargers, and Plexiglas/ Perspex. Here Learn more.

One of our favorites! We are best known for engraving wooden boards but we also engrave objects like shuffleboards and guitars. The options are endless. On this page you can read all about wood engraving.

Metal objects give great results. Knives, Secrids, flasks, watches, jewelry, grinders... come on! All information about metal can be found here

For example, the Moleskines in our webshop are made of (fake) leather and give a very nice result. We never encounter big problems with them. Read here more.

We have been in contact with many different types of textiles. We have engraved denim jackets or fabric covers of wedding books with beautiful results. 

Our least favorite material... We don't engrave glass because our machines don't produce a nice result.

Don't worry, we may have engraved your material but it is rare. Ask for more information in the chat or mail us.

Design

 

Without a doubt. When it has enough contrast and clear lines it is easy to engrave. In our online builder you can upload images. Get there by selecting a product and pressing the 'design' button. If you have any doubts or problems: send us a screenshot in the chat! 

You'll make us very happy if you have an .eps or .ai file. Otherwise, we can also do it (if the quality is sufficient) with many other formats, such as .jpg (.jpeg), .png or .pdf. 

Our creative operators all have a design background. On request they will be happy to create a personal design for you. This does involve a fee of €15 per quarter hour. 

This is often possible, but not every photo lends itself very well for engraving. When converting photos, they sometimes lose detail. Therefore, it is important that a photo has enough contrast. Want to be sure? Send the photo to us via chat or mail and we will have a look at it.

It's not really possible. Almost always the engraving will be a lighter or darker version of the color of the material, unless a colored top layer is applied beforehand. Then engraving is done through the colored layer and you get the color of the material underneath. 

You'll make us very happy if you have an .eps or .ai file. Otherwise, we can also do it (if the quality is sufficient) with many other formats, such as .jpg (.jpeg), .png or .pdf. 

Dimensions

 

We distinguish two types of dimensions: the dimensions of the object and the dimensions of the design to be engraved. Because we use three machines for the different materials, it is useful to check the here check which dimensions apply to your material.

 

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